A human resources professional may have only one job title, but they almost always have more than one role in an organization. Among the most important roles HR plays are resolving disputes, addressing concerns and complaints, liaising between employees and management, and disciplining misconduct. All of these tasks require emotional sensitivity, patience, and understanding, but these tasks also exact a toll.
Empathizing with a person or being compassionate requires sharing that person’s pain or suffering, and that sharing has consequences. Over time, even the most compassionate person can suffer from compassion fatigue, where their capacity for empathizing with others is diminished. This can feel even more prevalent during the holiday season, which can put a lot of pressure on employees across the organization as both personal and professional obligations ramp up at the end of the year.