Though common wisdom suggests we should check our emotions at the door when we head to work, our feelings don’t go on vacation just because we’re on the job. Despite our best efforts, most of us have experienced a flash of anger or a burst of tears at work, either due to job stress or events at home. Crying in front of co-workers or storming out of a meeting can be embarrassing for employees, but such events also present an uncomfortable challenge for managers. How should you respond to an employee’s temper in a status meeting, or another employee’s tears when they receive constructive criticism?
